Currency
All transactions are processed in AUD.
Shipping and Delivery Policy
All orders will be processed within 1 business days. We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected Depending on the location, you can expect to receive your order within 2-7 business days for regular shipping for destinations within Australia. For express shipping, you should expect your order within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Additionally, nationwide and global shipping delays such as those caused by COVID-19, holiday volumes, or inclement weather, may impact your estimated delivery date.
Customer Service Policy
Neptune Bio-Innovation Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Returns Policy
For Terms and Condition, please refer to this link.
