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As a local Australian company, we work with our trusted brands and suppliers in offering authentic and quality products.
Sometimes, there may be times when you need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. Rights provided by our Returns Policy are in addition to other rights and remedies you may have as a consumer under Australian Consumer Law (ACL).
If you have purchased additional items that you no longer want, we encourage you to share with those in need, in particular, the elderly, disabled and most vulnerable in our community.
You must contact us in writing (or via electronic communication) to obtain approval to return an item. If you return an item without contacting us or without following our instructions as per the policy, your return will not be accepted.
Important note:
- We do not refund delivery costs.
We are unable to accept the exchange or return of the following items for health and safety reasons:
Cosmetics & Beauty Products
Health Products
Perishable Goods & Food Items
Personal Care Items
Hosiery
Underwear & Socks
Swimwear
Pierced Jewellery
Pillow Protectors
Assembled Furniture
Toilet Paper, Paper Towels, Serviettes & Tissues
Medicinal
Cleaning (Anti-bacterial wipes, sprays and cleaners, disposable gloves, etc)
Hand Sanitizers
Boutique Medical is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
For Terms and Condition, please refer to this link.
Superior Customer Service & The MedCart Guarantee.
