Currency
All transactions are processed in AUD.
Shipping and Delivery Policy
We deliver Australia wide. Shipping costs are a flat rate of $15 for purchases totaling under $200 and free shipping for purchases totaling over $200. When goods are in-stock, orders are dispatched within 1-2 business days. For backordered items, we will contact you to advise the delivery date. Shipping times are estimated at between 1 and 3 business days to metro locations, and between 5 and 7 business days for delivery to regional locations including Western Australia, Queensland and Northern Territory, depending on your location.
Customer Service Policy
BikeChain Australia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Returns Policy
For Terms and Condition, please refer to this link.
