Aussie Sock Shop is a proudly Australian owned and operated small family business. We started this store as a way to provide our customers with easy access to quality global brands and products, supplied from right here in Australia. When you buy from Aussie Sock Shop, you are supporting Australian families who have been working in the industry for over 30 years.
All transactions are processed in AUD.
All orders before 2pm on business days get dispatched same day! All other orders are shipped within 2 business days from confirmed receipt of full clear payment and subject to stock availability.
In general orders are shipped with Australia Post and will be delivered during normal business hours. On occasion other shipping methods may be used where we see the opportunity for faster delivery.
All orders are shipped from our warehouse in Altona.
Aussie Sock Shop is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
We are happy to exchange goods within 7 days of delivery, provided they are still in original condition, unopened with all packaging and tags intact.
To commence a product return and exchange, please contact us, providing proof of purchase, as well as supporting comments detailing the reason for return / exchange. Please do not return the product before contacting us
All costs associated with the return of exchanged product and the cost of the shipping the new item will be the responsibility of the purchaser.
If a supplied product is defective, we will arrange an exchange.
Please contact us, providing proof of purchase, supporting comments detailing the request to exchange the product due to a defect and a photo of the product clearly showing the defect.
Upon receipt of the defective product, we’ll inspect to confirm the defect and ship the exchange within 24 hours.
If we have shipped an incorrect or defective item, we will happily exchange the item and dispatch the correct item at our cost.
If you need to return your order, please ensure it is packaged securely and where possible in the original packaging that it was received in.
We strongly recommend that you register the package and obtain a tracking number for delivery confirmation.
Please note your responsibility to ensure that the goods when receipted by us are in their original condition and packaging.
We reserve the right to refuse a refund/exchange for damage caused by insufficient packaging.
This returns option only applies to goods that have not been worn or used or damaged after delivery.
